Before your scheduled service, please take a moment to read the Pooch Scoopers terms of service. These points help us provide your service safely, efficiently and to the best standard possible. By booking your service, you confirm that you have read and understood these terms of service.
Important Information Before Your Scoop
💳 PAYMENT
Payment is due within 5 days of your service being completed.
Invoices are available if required. Just let us know if you would like one.
If payment has not been received within 5 days. Future scheduled services may be
suspended or cancelled until the outstanding balance has been paid.
🚪 ACCESS TO YOUR GARDEN
Please make sure we can access your garden on your scheduled service day.
If we cannot gain access, we will contact you and wait approximately 5–10 minutes
●First no-access visit: no charge.
●Repeated no-access visits: 70% of your usual service price will be charged.
This charge may still apply if you choose to clean the waste yourself after we have attended.
Please make sure gates, keys, access codes and any access instructions are working and
up to date.
🌿What We Can Scoop
We will always do our best to provide a thorough clean. However, we cannot guarantee that
every piece of dog waste will be collected.
We can only scoop waste that is reasonably visible and accessible with our equipment.
Our team will not climb into bushes, dense vegetation or other difficult-to-access areas to
search for hidden waste. We do not climb underneath trampolines or enter spaces that are
too low, tight, enclosed or otherwise unsafe to access.
Long grass, leaves, weeds, bark, gravel, stones and etc can hide
waste and make it difficult to remove.
We will not search through large piles of leaves, mulch, bark, vegetation or other debris for
hidden waste.
Where waste has broken down into mulch, bark, gravel, stones, soil or other surfaces, it may
not be possible to remove every piece.
🐕 DOGS & ANIMAL SAFETY
Dogs and other animals must be safely secured before we enter the garden. Unless
alternative arrangements have been agreed with Pooch Scoopers in advance.
Even friendly dogs can react differently when a stranger enters their garden.
If a dog or other animal becomes aggressive, threatening, highly anxious or unpredictable,
we may be unable to carry out the service or may need to leave the property.
Please let us know about any animals or behaviour that could present a safety concern
before your service.
🔐 Gates and Security
We will make reasonable checks to ensure gates are closed securely when we leave.
We may take a photograph of the gate after leaving as a record that it was closed when we
left.
It is the homeowner’s responsibility to ensure that gates, fencing and the property are
suitable and secure for their dogs.
Pooch Scoopers cannot accept responsibility for a dog escaping where our team has closed
the gate as far as reasonably possible and the gate was secure when we left.
Please make us aware of any particular gate, latch or access instructions before your
service.
📸 PHOTOGRAPHS
As part of our service records, we may take photographs of:
● The garden or areas being serviced
● Gates and access points
● Outdoor taps or water supplies used
● Access issues
● The condition of the garden where relevant
● Areas that could not be safely or reasonably accessed
These photographs may be used to document the service, access and property condition.
Operational photographs are not automatically used for marketing purposes. Any use
of photographs for marketing will be handled separately.
🚶 SAFE ACCESS
Please ensure there is a safe and reasonably accessible pathway to the garden and
areas we are expected to service.
If we cannot safely reach the garden or service area, we may refuse or stop the service.
Please make us aware of any known hazards, damaged paths, unstable fencing, loose
paving, fragile surfaces or other conditions that could affect our team’s safety.
The homeowner is responsible for ensuring the environment is reasonably safe for the
Pooch Scoopers team to carry out the service.
💦 HOSES & CLEANING
Where waste leaves residue on slabs, paving or other suitable hard surfaces, we may make
reasonable efforts to clean the area.
Depending on the circumstances, we may use your outdoor hose or our own spray
bottle.
Please ensure any outdoor tap we need to use is accessible and working.
️ WASTE DISPOSAL
All collected dog waste will be double-bagged using Pooch Scoopers’ waste bags and
placed into the homeowner’s outdoor/general waste bin. Unless alternative arrangements
have been agreed in advance. Please make sure your bin is accessible and has enough space for the waste collected.
If the bin is unavailable, inaccessible or too full, we may leave the securely bagged waste in
an agreed suitable location on the property.
🧹 EXTRA WASTE & ADDITIONAL WORK
Our standard service price is based on the information provided when booking and the
agreed service.
If the garden contains significantly more waste than expected, or additional work is required,
the price may need to be adjusted to reflect the additional work involved.
Where grass or vegetation is significantly longer or more overgrown than normal, additional
charges may apply to reflect the extra time and work required to complete the service.
Where reasonably possible, we will let you know about any additional charge before carrying
out the work
We will discuss any additional charge with you before carrying
out the additional work.
🐶 CHANGES IN NUMBER OF DOGS
Please let us know if the number of dogs regularly using the garden changes.
An increase or decrease in the number of dogs may affect your service frequency or price.
Please notify us as soon as possible so that we can make sure your service remains suitable
for your needs.
📅 SERVICE TIMES
We cannot guarantee an exact arrival time as our route can be affected by traffic, weather,
previous appointments, access issues and other circumstances.
We will always aim to attend within your agreed service window.
If we are significantly delayed, we will provide an update where reasonably possible.
❌ CANCELLATIONS & SERVICE CHANGES
If you need to cancel, pause or change your service, please let us know as soon as possible. Where possible, cancellations must be made at least 24 hours before your scheduled service.
Changes to your service, including frequency, number of dogs or additional requirements, should also be communicated as soon as possible.
❤️ RESPECT TOWARDS OUR TEAM
We are committed to treating our clients with respect and expect the same in return.
Our team should never be subjected to rude, abusive, threatening, intimidating,
discriminatory, harassing or aggressive behaviour.
Pooch Scoopers reserves the right to suspend or cancel services where a client’s behaviour is inappropriate. Or makes it unsafe or unreasonable for us to continue
providing the service.
❤️ IF YOU HAVE ANY CONCERNS
Your satisfaction is important to us.
If you are unhappy with any aspect of your service. Please contact us as soon as possible so
that we have the opportunity to resolve the issue.
Thank you for choosing Pooch Scoopers! 🐾