Privacy Policy

Last Updated: 12/09/25

At Pooch Scoopers, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Pooch Scoopers is the data controller responsible for your personal information. If you have any questions about this policy or how your data is handled, please contact us using the details at the end of this page.

2. Information We Collect

Identity and Contact Data
 This includes your name, postal address, email address, and telephone number.

Service Data
 This includes information relating to the services you request from us, such as:

Number of pets and their size
Frequency of the service
Garden size
Areas of the garden that require cleaning and their surfaces
Date when the garden was last serviced
Availability of an outside tap

Payment Data
 This includes payment details necessary to process your transactions. All payments are processed securely through trusted third-party payment providers. We do not store full card details. If you pay via bank transfer, we may collect and process relevant bank transfer information.

Technical Data
 This includes your Internet Protocol (IP) address, browser type, and information about your use of our website, which we may collect through cookies and analytics tools.

3. How We Use Your Information

We process your personal data to:

Provide and manage our poo scooping services.
Communicate with you about bookings, updates, or promotions.
Process payments and manage billing.
Improve our website and customer experience.
Comply with our legal obligations.

The lawful bases we rely on for processing your personal data include:

Performance of a contract (providing our services).
Legal obligation (complying with the law).
Legitimate interests (improving services and running our business).
Consent (where you opt in to marketing).

4. Marketing Communications

With your consent, we may use your contact details to send you marketing messages by email or text message (SMS) about our services, offers, or updates.

You have the right to opt out of marketing at any time by:

Clicking the “unsubscribe” link in our emails, or
Replying “STOP” to our SMS messages, or
Contact us directly using the details at the end of this policy.

We will never share your personal data with third parties for their own marketing purposes.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

Trusted third-party service providers (e.g. payment processors, IT support, SMS/email platforms).
Regulators, law enforcement, or legal advisors, when required.

6. Cookies and Tracking

Our website uses cookies to improve functionality and analyse usage. You can manage cookies through your browser settings.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

8. Data Retention

We keep your personal data only as long as necessary to provide our services, meet legal obligations, or resolve disputes. When it is no longer needed, we securely delete or anonymise it.

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (“right to be forgotten”).
Object to or restrict processing.
Request the transfer of your data to another provider.
Withdraw consent at any time (where we rely on consent, e.g. for marketing).

To exercise your rights, please contact us at Services@poochscoopers.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.

10. Children’s Privacy

Our services are not directed at children, and we do not knowingly collect personal data from individuals under 13.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: Services@PoochScoopers.co.uk

Phone: 07770 684935

Last Updated: 12/09/25

At Pooch Scoopers, we are committed to providing a safe, hygienic, and responsible poo scooping service for our customers, their pets, and our employees. This Health & Safety Policy outlines how we manage risks and maintain the highest standards of safety in accordance with UK health and safety regulations.

1. Our Commitment

Is to protect the health, safety, and welfare of our staff, customers, and the public.
To maintain high standards of hygiene while handling and disposing of pet waste.
Comply with all relevant UK laws and regulations, including the Health and Safety at Work Act 1974.
And to review and update this policy regularly.

2. Employee Safety

All staff receive training in safe poo scooping practices, handling of waste, and the correct use of equipment.
Staff are provided with personal protective equipment (PPE). Shoe covers are worn on every visit, and gloves are always worn when handling and removing waste bags from the bucket.
Tools are cleaned with organic sanitiser between jobs to prevent the spread of bacteria and parasites.
Staff are trained in manual handling to reduce the risk of injury.

3. Customer & Pet Safety

All gates and access points are securely closed after each visit.
Waste is bagged using thick, leak-resistant bags and disposed of in the customer’s designated bin.
Work areas are left safe, tidy, and free from hazards.
Staff are trained to respect pets and avoid causing distress or harm.

4. Hygiene & Disease Prevention

We follow strict hygiene protocols to minimise the risk of spreading harmful bacteria, such as E. coli and Salmonella, as well as parasites like roundworms and hookworms.
PPE, tools, and footwear protection are maintained between visits.
Waste is disposed of responsibly in line with local council regulations.

5. Risk Assessment

We carry out regular risk assessments to identify and control potential hazards, including:

Slips, trips, and falls in gardens.
Risks associated with handling animal waste.
Potential exposure to sharp objects, overgrown gardens, or unsafe access routes.

6. Responsibilities

Management: Ensures staff are trained, equipped, and supported to follow this policy.
Staff: Responsible for working safely, following hygiene practices, and reporting any risks or incidents.
Customers: Encouraged to maintain accessible gardens (e.g. short grass, clear pathways) to help reduce risks and improve service quality.

7. Review

This Health & Safety Policy will be reviewed annually or sooner if there are significant changes to our operations.

Contact Us
 If you have any questions about our Health & Safety Policy, please contact us:

Email: Services@poochscoopers.co.uk

Phone: 07770 684935

Cookies Policy

Last Updated: 12/09/25

This Cookies Policy explains how Pooch Scoopers (“we”, “our”, “us”) uses cookies and similar technologies on our website. It also tells you about your choices regarding cookies and how you can control them.

By continuing to use our website, you agree to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.

2. Types of Cookies We Use

We use the following categories of cookies on our website:

Strictly Necessary Cookies
 These cookies are essential for our website to work (e.g., enabling security features, remembering your cookie preferences). Without them, the site cannot function properly.

Performance & Analytics Cookies
 These cookies help us understand how visitors use our website (e.g., which pages are most popular, how long visitors stay). We may use tools like Google Analytics for this purpose. Information collected is anonymous and helps us improve our services.

Functional Cookies
 These allow our site to remember choices you make (such as your location or preferences) to provide a more personalised experience.

Marketing Cookies
 With your consent, these cookies may track your browsing activity across websites to deliver relevant advertising or promotions.

3. Third-Party Cookies

Some cookies on our website may be placed by trusted third parties, such as:

Analytics providers (e.g., Google Analytics) to help us understand website traffic and usage.
Marketing platforms (e.g., email or SMS providers if integrated) to measure the success of our campaigns.

We do not control these cookies directly, and we recommend reviewing the privacy/cookie policies of those third parties.

4. How We Use Cookies

We use cookies to:

Make sure the website works correctly.
Analyse website traffic and usage to improve our services.
Remember your preferences for a smoother experience.
Show relevant promotions or offers (only if you consent).

5. Your Cookie Choices

When you first visit our website, you will see a cookie banner asking for your consent to place non-essential cookies.

You can manage or disable cookies at any time by:

Adjust your browser settings to block or delete cookies.
Changing your preferences in our cookie banner (where available).

Please note that if you disable certain cookies, parts of our website may not function as intended.

6. Data Protection

Information collected through cookies is treated as personal data if it can identify you directly or indirectly. In such cases, our [Privacy Policy] applies, and we process this information in accordance with UK GDPR and the Data Protection Act 2018.

7. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, law, or our services. Any updates will be posted on this page with an updated “Last Updated” date.

8. Contact Us

If you have any questions about our use of cookies, please contact us:

Email: Services@poochscoopers.co.ukPhone: 07770 684935

10. Complaints
If you are concerned about how we handle your data, don’t hesitate to get in touch with us first. You can also complain to the ICO:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
📞 0303 123 1113
🌐 www.ico.org.uk/make-a-complaint