Legal Information
Last Updated: 11/12/25
This Legal page explains how Pooch Scoopers (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data. In compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
It applies to customers, prospective customers, service users, and anyone who interacts with us in the course of our business.
It applies to customers, prospective customers, service users, and anyone who interacts with us in the course of our business.
Terms And Conditions
1 – STAFF SAFETY: Dogs MUST be kept inside during your service visit on your scheduled service day. Pooch Scoopers always text their clients when they are on the way. We will not enter a garden with a pet that shows the slightest bit of agitation, aggression or overly excitable barking. If we do enter a client’s garden to find ourselves encountered by an overly aggressive or unfriendly pet, we will do our best to calmly diffuse the situation and exit the garden if possible.
However, we do reserve the right to protect ourselves by any means necessary, per the situation at hand. It is the client’s responsibility to respect the safety of the service provider entering the property while performing services. If this is not the case and an attack occurs, it is no fault on the part of Pooch Scoopers. Clients will be required to provide current vaccination records on the spot.
We may notify animal control and/or the proper authorities per local laws and regulations and company policy. If you own an aggressive, anxious or overly dominant dog/pet, please let us know before starting service so that the proper safety procedures can be put in place to keep all parties safe and secure. We LOVE dogs, but staff safety, as well as the safety of our clients’ dogs, is a top priority and cannot be stressed enough.
2 – SERVICE TIMES:We’re unable to provide time-specific visits due to many variables. We guarantee your service will be completed on your service day. Scooping/service hours are from sunup to sundown. We work rain or shine and in most weather conditions. If weather/road conditions become unsafe or if we need to reschedule for any reason, we will pause services, and all clients affected will be notified as soon as possible.
3 – SERVICE DAYS:From time to time, for any reason, we may need to reschedule or change your service day(s) at our discretion. Prior notice will be given. Service days are dictated by your address and established routes. This enables us to keep prices low and stay competitive.
4 – HOLIDAYS / WEATHER CANCELLATIONS:We will not be servicing the following holidays: Good Friday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas Eve, Christmas Day, Boxing Day, and New Year’s Day. Pooch Scoopers will be closed from December 23rd to January 3rd. If your weekly or bi-weekly service falls on one of these days or is cancelled due to weather, your service will be postponed to your next scheduled service day. In the event this happens, instead of charging you for double the waste on your next service, you will be charged either your bi-weekly or monthly rate. If you were/are scheduled for a once-a-month cleaning, your service will be rescheduled for the following week.
5 – CANCELLATIONS, PAUSES, AND RESTARTS: If at any time you decide to cancel your service for any reason, your account and all info associated with it will be deleted. If you then wish to resume services at a later date, you will be required to complete the signup process again and will be liable for payment at the current rate and will lose any benefit of being grandfathered in at your previous rate. If you need to pause or suspend service for any reason, we can do so for a period of up to 30 days. After 30 days, your account will be considered inactive, and you will need to complete the signup process again. You will also be liable for payment at the current rate and lose any benefit of being grandfathered in. If you wish to cancel your service, you may do so at any time for any reason. For specific details, see Cancellations/Changes below.
6- REFUNDS: We do not offer refunds for payment of services unless the reason is an error on our part. If a refund is to be given for any reason other than the fault of our own fault, refunds will be given minus bank/credit card processing fees and any proportion of services, if relevant.
7- SATISFACTION GUARANTEE: If, for any reason, you are not completely satisfied with any service you receive, we will do our absolute best to revisit the same day. Revisit requests must be made within 24 hours after completion of the last service, after which all work is final, and no revisits will be provided free of charge. We’ll always do our best to work with you to resolve any issue to your satisfaction within the guidelines of our terms of service.
8 – LATE PAYMENTS: We understand life gets busy. We will send you an invoice via email/SMS after we complete the service. If we do not hear from you or receive payment within 48 hours, we will send out another reminder. If we still do not receive payment, another attempt will be made 6 days from your last service day. After 6 days from your last service day, if there is no payment, we will remove all outstanding visits, and a late payment fee will be added to your total balance. If payment is not received within 30 days, we may take legal action to acquire payment, and all future visits will need to be paid for in advance on the first of the month.
Initial Cleanups:If you signed up via our online signup system and inaccurately, falsely, deliberately, knowingly, or unknowingly selected the wrong number of dogs that use the yard or a timeframe since the yard was last cleaned up that is inconsistent with what a Pooch Scoopers employee or management encounters at the time of the initial cleanup, clients will be held liable for any additional charges that may be incurred.
Gain/Loss of Pet:It’s the client’s responsibility to notify us of any increase or decrease in the number of pets within 7 days of the gain or loss of a pet. Failure to report additional pets may be grounds for termination of service. Additionally, if we notice unreported loss(es) or gain(s) of pets, we reserve the right to increase or adjust your rate accordingly.
Keys: If we’ve been given a key(s) to a client’s property/residence, it is the client’s responsibility to request possession of said key(s) upon any termination or cancellation of service. We will not be responsible or held liable for unrequested/unreturned keys after service cancellations. Gift Cards: At this time, we do not accept gift cards, but you are welcome to place a credit into someone’s account. To do so, please let us know, and we will help you.
Cancellations/Charges: Either party may cancel this agreement at any time. We do not require contracts or have termination fees for cancellations for residential services. However, we do require all cancellations to be submitted in writing via email or by SMS at least 24 hours before your next service day. For commercial clients, we do require a 30-day prior written notice via email or submitted via email or SMS for service cancellations. Any service upgrades/downgrades or cancellation requests must be submitted in writing via our email at service@poochscoopers.co.uk, and we are usually able to take effect within 24 hours. If we show up at your property and are unable to service the yard for any reason, or you cancel your service day without a 24-hour notice given to us, there will be a £15 service charge billed to your account. If we show up at your property and need to wait, we will only wait a maximum of 5 minutes. After 5 minutes, we will be unable to service your garden, and there will be a £15 service charge billed to your account. If we start servicing the requested area and are unable to find any waste, need to stop service for any reason, or don’t feel safe to perform our duties, you will be charged for the full service.
*Our policy/ terms of service are subject to change at any time. It is our client’s responsibility to stay up-to-date with our current policy – 12/01/2025* terms.
However, we do reserve the right to protect ourselves by any means necessary, per the situation at hand. It is the client’s responsibility to respect the safety of the service provider entering the property while performing services. If this is not the case and an attack occurs, it is no fault on the part of Pooch Scoopers. Clients will be required to provide current vaccination records on the spot.
We may notify animal control and/or the proper authorities per local laws and regulations and company policy. If you own an aggressive, anxious or overly dominant dog/pet, please let us know before starting service so that the proper safety procedures can be put in place to keep all parties safe and secure. We LOVE dogs, but staff safety, as well as the safety of our clients’ dogs, is a top priority and cannot be stressed enough.
2 – SERVICE TIMES:We’re unable to provide time-specific visits due to many variables. We guarantee your service will be completed on your service day. Scooping/service hours are from sunup to sundown. We work rain or shine and in most weather conditions. If weather/road conditions become unsafe or if we need to reschedule for any reason, we will pause services, and all clients affected will be notified as soon as possible.
3 – SERVICE DAYS:From time to time, for any reason, we may need to reschedule or change your service day(s) at our discretion. Prior notice will be given. Service days are dictated by your address and established routes. This enables us to keep prices low and stay competitive.
4 – HOLIDAYS / WEATHER CANCELLATIONS:We will not be servicing the following holidays: Good Friday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas Eve, Christmas Day, Boxing Day, and New Year’s Day. Pooch Scoopers will be closed from December 23rd to January 3rd. If your weekly or bi-weekly service falls on one of these days or is cancelled due to weather, your service will be postponed to your next scheduled service day. In the event this happens, instead of charging you for double the waste on your next service, you will be charged either your bi-weekly or monthly rate. If you were/are scheduled for a once-a-month cleaning, your service will be rescheduled for the following week.
5 – CANCELLATIONS, PAUSES, AND RESTARTS: If at any time you decide to cancel your service for any reason, your account and all info associated with it will be deleted. If you then wish to resume services at a later date, you will be required to complete the signup process again and will be liable for payment at the current rate and will lose any benefit of being grandfathered in at your previous rate. If you need to pause or suspend service for any reason, we can do so for a period of up to 30 days. After 30 days, your account will be considered inactive, and you will need to complete the signup process again. You will also be liable for payment at the current rate and lose any benefit of being grandfathered in. If you wish to cancel your service, you may do so at any time for any reason. For specific details, see Cancellations/Changes below.
6- REFUNDS: We do not offer refunds for payment of services unless the reason is an error on our part. If a refund is to be given for any reason other than the fault of our own fault, refunds will be given minus bank/credit card processing fees and any proportion of services, if relevant.
7- SATISFACTION GUARANTEE: If, for any reason, you are not completely satisfied with any service you receive, we will do our absolute best to revisit the same day. Revisit requests must be made within 24 hours after completion of the last service, after which all work is final, and no revisits will be provided free of charge. We’ll always do our best to work with you to resolve any issue to your satisfaction within the guidelines of our terms of service.
8 – LATE PAYMENTS: We understand life gets busy. We will send you an invoice via email/SMS after we complete the service. If we do not hear from you or receive payment within 48 hours, we will send out another reminder. If we still do not receive payment, another attempt will be made 6 days from your last service day. After 6 days from your last service day, if there is no payment, we will remove all outstanding visits, and a late payment fee will be added to your total balance. If payment is not received within 30 days, we may take legal action to acquire payment, and all future visits will need to be paid for in advance on the first of the month.
Initial Cleanups:If you signed up via our online signup system and inaccurately, falsely, deliberately, knowingly, or unknowingly selected the wrong number of dogs that use the yard or a timeframe since the yard was last cleaned up that is inconsistent with what a Pooch Scoopers employee or management encounters at the time of the initial cleanup, clients will be held liable for any additional charges that may be incurred.
Gain/Loss of Pet:It’s the client’s responsibility to notify us of any increase or decrease in the number of pets within 7 days of the gain or loss of a pet. Failure to report additional pets may be grounds for termination of service. Additionally, if we notice unreported loss(es) or gain(s) of pets, we reserve the right to increase or adjust your rate accordingly.
Keys: If we’ve been given a key(s) to a client’s property/residence, it is the client’s responsibility to request possession of said key(s) upon any termination or cancellation of service. We will not be responsible or held liable for unrequested/unreturned keys after service cancellations. Gift Cards: At this time, we do not accept gift cards, but you are welcome to place a credit into someone’s account. To do so, please let us know, and we will help you.
Cancellations/Charges: Either party may cancel this agreement at any time. We do not require contracts or have termination fees for cancellations for residential services. However, we do require all cancellations to be submitted in writing via email or by SMS at least 24 hours before your next service day. For commercial clients, we do require a 30-day prior written notice via email or submitted via email or SMS for service cancellations. Any service upgrades/downgrades or cancellation requests must be submitted in writing via our email at service@poochscoopers.co.uk, and we are usually able to take effect within 24 hours. If we show up at your property and are unable to service the yard for any reason, or you cancel your service day without a 24-hour notice given to us, there will be a £15 service charge billed to your account. If we show up at your property and need to wait, we will only wait a maximum of 5 minutes. After 5 minutes, we will be unable to service your garden, and there will be a £15 service charge billed to your account. If we start servicing the requested area and are unable to find any waste, need to stop service for any reason, or don’t feel safe to perform our duties, you will be charged for the full service.
*Our policy/ terms of service are subject to change at any time. It is our client’s responsibility to stay up-to-date with our current policy – 12/01/2025* terms.
At Pooch Scoopers, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
Privacy Policy / Health & Safety
At Pooch Scoopers, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
Pooch Scoopers is the data controller responsible for your personal information. If you have any questions about this policy or how your data is handled, please get in touch with us using the details at the end of this page.
2. Information We Collect
Identity and Contact Data
This includes your name, postal address, email address, and telephone number.
Service Data
This includes information relating to the services you request from us, such as:
Number of pets and their size
Frequency of the service
Garden size
Areas of the garden that require cleaning and their surfaces
Date when the garden was last serviced
Availability of an outside tap
Payment Data
This includes payment details necessary to process your transactions. All payments are processed securely through trusted third-party payment providers. We do not store full card details. If you pay via bank transfer, we may collect and process relevant bank transfer information.
Technical Data
This includes your Internet Protocol (IP) address, browser type, and information about your use of our website, which we may collect through cookies and analytics tools.
3. How We Use Your Information
We process your personal data to:
Provide and manage our poo scooping services.
Communicate with you about bookings, updates, or promotions.
Process payments and manage billing.
Improve our website and customer experience.
Comply with our legal obligations.
The lawful bases we rely on for processing your personal data include:
Performance of a contract (providing our services).
Legal obligation (complying with the law).
Legitimate interests (improving services and running our business).
Consent (where you opt in to marketing).
4. Marketing Communications
We may use your contact details to send you marketing messages by email or text message (SMS) about our services, offers, or updates.
You have the right to opt out of marketing at any time by:
Clicking the “unsubscribe” link in our emails, or
Replying “STOP” or “UNSUBSCRIBE” to our SMS messages, or
Contact us directly using the details at the end of this policy.
We will never share your personal data with third parties for their own marketing purposes.
5. Sharing Your Information
We do not sell your personal data. We may share it with:
Trusted third-party service providers (e.g. payment processors, IT support, SMS/email platforms).
Regulators, law enforcement, or legal advisors, when required.
6. Cookies and Tracking
Our website uses cookies to improve functionality and analyse usage. You can manage cookies through your browser settings.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
8. Data Retention
We keep your personal data only as long as necessary to provide our services, meet legal obligations, or resolve disputes. When it is no longer needed, we securely delete or anonymise it.
9. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (“right to be forgotten”).
Object to or restrict processing.
Request the transfer of your data to another provider.
Withdraw consent at any time (where we rely on consent, e.g. for marketing).
To exercise your rights, please contact us at Services@poochscoopers.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.
10. Children’s Privacy
Our services are not directed at children, and we do not knowingly collect personal data from individuals under 13.
11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: Services@PoochScoopers.co.uk
Phone: 07770 684935
Health & Safety Policy
Last Updated: 12/09/25
At Pooch Scoopers, we are committed to providing a safe, hygienic, and responsible poo scooping service for our customers, their pets, and our employees. This Health & Safety Policy outlines how we manage risks and maintain the highest standards of safety in accordance with UK health and safety regulations.
1. Our Commitment
Is to protect the health, safety, and welfare of our staff, customers, and the public.
To maintain high standards of hygiene while handling and disposing of pet waste.
Comply with all relevant UK laws and regulations, including the Health and Safety at Work Act 1974.
And to review and update this policy regularly.
2. Employee Safety
All staff receive training in safe poo scooping practices, handling of waste, and the correct use of equipment.
Staff are provided with personal protective equipment (PPE). Shoe covers are worn on every visit, and gloves are always worn when handling and removing waste bags from the bucket.
Tools are cleaned with organic sanitiser between jobs to prevent the spread of bacteria and parasites.
Staff are trained in manual handling to reduce the risk of injury.
3. Customer & Pet Safety
All gates and access points are securely closed after each visit.
Waste is bagged using thick, leak-resistant bags and disposed of in the customer’s designated bin.
Work areas are left safe, tidy, and free from hazards.
Staff are trained to respect pets and avoid causing distress or harm.
4. Hygiene & Disease Prevention
We follow strict hygiene protocols to minimise the risk of spreading harmful bacteria, such as E. coli and Salmonella, as well as parasites like roundworms and hookworms.
PPE, tools, and footwear protection are maintained between visits.
Waste is disposed of responsibly in line with local council regulations.
5. Risk Assessment
We carry out regular risk assessments to identify and control potential hazards, including:
Slips, trips, and falls in gardens.
Risks associated with handling animal waste.
Potential exposure to sharp objects, overgrown gardens, or unsafe access routes.
6. Responsibilities
Management: Ensures staff are trained, equipped, and supported to follow this policy.
Staff: Responsible for working safely, following hygiene practices, and reporting any risks or incidents.
Customers: Encouraged to maintain accessible gardens (e.g. short grass, clear pathways) to help reduce risks and improve service quality.
7. Review
This Health & Safety Policy will be reviewed annually or sooner if there are significant changes to our operations.
Contact Us
If you have any questions about our Health & Safety Policy, please contact us:
Email: Services@poochscoopers.co.uk
Phone: 07770 684935
Cookies Policy
Last Updated: 12/09/25
This Cookies Policy explains how Pooch Scoopers (“we”, “our”, “us”) uses cookies and similar technologies on our website. It also tells you about your choices regarding cookies and how you can control them.
By continuing to use our website, you agree to the use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.
2. Types of Cookies We Use
We use the following categories of cookies on our website:
Strictly Necessary Cookies
These cookies are essential for our website to work (e.g., enabling security features, remembering your cookie preferences). Without them, the site cannot function properly.
Performance & Analytics Cookies
These cookies help us understand how visitors use our website (e.g., which pages are most popular, how long visitors stay). We may use tools like Google Analytics for this purpose. Information collected is anonymous and helps us improve our services.
Functional Cookies
These allow our site to remember choices you make (such as your location or preferences) to provide a more personalised experience.
Marketing Cookies
With your consent, these cookies may track your browsing activity across websites to deliver relevant advertising or promotions.
3. Third-Party Cookies
Some cookies on our website may be placed by trusted third parties, such as:
Analytics providers (e.g., Google Analytics) to help us understand website traffic and usage.
Marketing platforms (e.g., email or SMS providers if integrated) to measure the success of our campaigns.
We do not control these cookies directly, and we recommend reviewing the privacy/cookie policies of those third parties.
4. How We Use Cookies
We use cookies to:
Make sure the website works correctly.
Analyse website traffic and usage to improve our services.
Remember your preferences for a smoother experience.
Show relevant promotions or offers (only if you consent).
5. Your Cookie Choices
When you first visit our website, you will see a cookie banner asking for your consent to place non-essential cookies.
You can manage or disable cookies at any time by:
Adjust your browser settings to block or delete cookies.
Changing your preferences in our cookie banner (where available).
Please note that if you disable certain cookies, parts of our website may not function as intended.
6. Data Protection
Information collected through cookies is treated as personal data if it can identify you directly or indirectly. In such cases, our [Privacy Policy] applies, and we process this information in accordance with UK GDPR and the Data Protection Act 2018.
7. Changes to This Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in technology, law, or our services. Any updates will be posted on this page with an updated “Last Updated” date.
8. Contact Us
If you have any questions about our use of cookies, don’t hesitate to get in touch with us:
Email: Services@poochscoopers.co.ukPhone: 07770 684935
9. Complaints
If you are concerned about how we handle your data, don’t hesitate to get in touch with us first. You can also complain to the ICO:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
📞 0303 123 1113
🌐 www.ico.org.uk/make-a-complaint
Privacy Poli
1. Who We Are
Pooch Scoopers is the data controller responsible for your personal information. If you have any questions about this policy or how your data is handled, please get in touch with us using the details at the end of this page.
2. Information We Collect
Identity and Contact Data
This includes your name, postal address, email address, and telephone number.
Service Data
This includes information relating to the services you request from us, such as:
Number of pets and their size
Frequency of the service
Garden size
Areas of the garden that require cleaning and their surfaces
Date when the garden was last serviced
Availability of an outside tap
Payment Data
This includes payment details necessary to process your transactions. All payments are processed securely through trusted third-party payment providers. We do not store full card details. If you pay via bank transfer, we may collect and process relevant bank transfer information.
Technical Data
This includes your Internet Protocol (IP) address, browser type, and information about your use of our website, which we may collect through cookies and analytics tools.
3. How We Use Your Information
We process your personal data to:
Provide and manage our poo scooping services.
Communicate with you about bookings, updates, or promotions.
Process payments and manage billing.
Improve our website and customer experience.
Comply with our legal obligations.
The lawful bases we rely on for processing your personal data include:
Performance of a contract (providing our services).
Legal obligation (complying with the law).
Legitimate interests (improving services and running our business).
Consent (where you opt in to marketing).
4. Marketing Communications
We may use your contact details to send you marketing messages by email or text message (SMS) about our services, offers, or updates.
You have the right to opt out of marketing at any time by:
Clicking the “unsubscribe” link in our emails, or
Replying “STOP” or “UNSUBSCRIBE” to our SMS messages, or
Contact us directly using the details at the end of this policy.
We will never share your personal data with third parties for their own marketing purposes.
5. Sharing Your Information
We do not sell your personal data. We may share it with:
Trusted third-party service providers (e.g. payment processors, IT support, SMS/email platforms).
Regulators, law enforcement, or legal advisors, when required.
6. Cookies and Tracking
Our website uses cookies to improve functionality and analyse usage. You can manage cookies through your browser settings.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
8. Data Retention
We keep your personal data only as long as necessary to provide our services, meet legal obligations, or resolve disputes. When it is no longer needed, we securely delete or anonymise it.
9. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (“right to be forgotten”).
Object to or restrict processing.
Request the transfer of your data to another provider.
Withdraw consent at any time (where we rely on consent, e.g. for marketing).
To exercise your rights, please contact us at Services@poochscoopers.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.
10. Children’s Privacy
Our services are not directed at children, and we do not knowingly collect personal data from individuals under 13.
11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: Services@PoochScoopers.co.uk
Phone: 07770 684935
Health & Safety Policy
Last Updated: 12/09/25
At Pooch Scoopers, we are committed to providing a safe, hygienic, and responsible poo scooping service for our customers, their pets, and our employees. This Health & Safety Policy outlines how we manage risks and maintain the highest standards of safety in accordance with UK health and safety regulations.
1. Our Commitment
Is to protect the health, safety, and welfare of our staff, customers, and the public.
To maintain high standards of hygiene while handling and disposing of pet waste.
Comply with all relevant UK laws and regulations, including the Health and Safety at Work Act 1974.
And to review and update this policy regularly.
2. Employee Safety
All staff receive training in safe poo scooping practices, handling of waste, and the correct use of equipment.
Staff are provided with personal protective equipment (PPE). Shoe covers are worn on every visit, and gloves are always worn when handling and removing waste bags from the bucket.
Tools are cleaned with organic sanitiser between jobs to prevent the spread of bacteria and parasites.
Staff are trained in manual handling to reduce the risk of injury.
3. Customer & Pet Safety
All gates and access points are securely closed after each visit.
Waste is bagged using thick, leak-resistant bags and disposed of in the customer’s designated bin.
Work areas are left safe, tidy, and free from hazards.
Staff are trained to respect pets and avoid causing distress or harm.
4. Hygiene & Disease Prevention
We follow strict hygiene protocols to minimise the risk of spreading harmful bacteria, such as E. coli and Salmonella, as well as parasites like roundworms and hookworms.
PPE, tools, and footwear protection are maintained between visits.
Waste is disposed of responsibly in line with local council regulations.
5. Risk Assessment
We carry out regular risk assessments to identify and control potential hazards, including:
Slips, trips, and falls in gardens.
Risks associated with handling animal waste.
Potential exposure to sharp objects, overgrown gardens, or unsafe access routes.
6. Responsibilities
Management: Ensures staff are trained, equipped, and supported to follow this policy.
Staff: Responsible for working safely, following hygiene practices, and reporting any risks or incidents.
Customers: Encouraged to maintain accessible gardens (e.g. short grass, clear pathways) to help reduce risks and improve service quality.
7. Review
This Health & Safety Policy will be reviewed annually or sooner if there are significant changes to our operations.
Contact Us
If you have any questions about our Health & Safety Policy, please contact us:
Email: Services@poochscoopers.co.uk
Phone: 07770 684935
Cookies Policy
Last Updated: 12/09/25
This Cookies Policy explains how Pooch Scoopers (“we”, “our”, “us”) uses cookies and similar technologies on our website. It also tells you about your choices regarding cookies and how you can control them.
By continuing to use our website, you agree to the use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.
2. Types of Cookies We Use
We use the following categories of cookies on our website:
Strictly Necessary Cookies
These cookies are essential for our website to work (e.g., enabling security features, remembering your cookie preferences). Without them, the site cannot function properly.
Performance & Analytics Cookies
These cookies help us understand how visitors use our website (e.g., which pages are most popular, how long visitors stay). We may use tools like Google Analytics for this purpose. Information collected is anonymous and helps us improve our services.
Functional Cookies
These allow our site to remember choices you make (such as your location or preferences) to provide a more personalised experience.
Marketing Cookies
With your consent, these cookies may track your browsing activity across websites to deliver relevant advertising or promotions.
3. Third-Party Cookies
Some cookies on our website may be placed by trusted third parties, such as:
Analytics providers (e.g., Google Analytics) to help us understand website traffic and usage.
Marketing platforms (e.g., email or SMS providers if integrated) to measure the success of our campaigns.
We do not control these cookies directly, and we recommend reviewing the privacy/cookie policies of those third parties.
4. How We Use Cookies
We use cookies to:
Make sure the website works correctly.
Analyse website traffic and usage to improve our services.
Remember your preferences for a smoother experience.
Show relevant promotions or offers (only if you consent).
5. Your Cookie Choices
When you first visit our website, you will see a cookie banner asking for your consent to place non-essential cookies.
You can manage or disable cookies at any time by:
Adjust your browser settings to block or delete cookies.
Changing your preferences in our cookie banner (where available).
Please note that if you disable certain cookies, parts of our website may not function as intended.
6. Data Protection
Information collected through cookies is treated as personal data if it can identify you directly or indirectly. In such cases, our [Privacy Policy] applies, and we process this information in accordance with UK GDPR and the Data Protection Act 2018.
7. Changes to This Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in technology, law, or our services. Any updates will be posted on this page with an updated “Last Updated” date.
8. Contact Us
If you have any questions about our use of cookies, don’t hesitate to get in touch with us:
Email: Services@poochscoopers.co.ukPhone: 07770 684935
9. Complaints
If you are concerned about how we handle your data, don’t hesitate to get in touch with us first. You can also complain to the ICO:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
📞 0303 123 1113
🌐 www.ico.org.uk/make-a-complaint
Privacy Poli
